Privacy Policy

Ulter Inc. · Last updated: June 2026

This Privacy Policy explains how Ulter Inc. ("Ulter", "we", "us") collects, uses, and protects your information when you use Okran and related services. We build for trust: we tell you what we collect, why, and what stays in your control.

1. Information We Collect

• Account information. Email address, display name, and authentication data when you create an account.
• Conversation content. The prompts, files, and images you submit ("Inputs") and the responses generated ("Outputs"), which we process to provide the service, maintain your history, and power features like memory.
• Usage information. Feature usage, quota consumption, device and browser type, and diagnostic logs used to keep the service reliable.
• Payment information. Processed by our payment providers; we do not store full card numbers.

2. How We Use Information

• To provide and improve the service, including routing requests to the model best suited to answer them.
• To operate safety systems, including the Graduated Response Framework, which processes conversation signals programmatically to protect user wellbeing.
• To enforce usage limits, prevent abuse, and comply with legal obligations.
• To communicate with you about the service, with your consent where required.

3. Third‑Party Model Providers

To generate responses, your Inputs are transmitted to the third‑party model provider selected for your request (such as OpenAI, Google, DeepSeek, or xAI). These providers process your content under their own terms and privacy policies. We do not sell your personal information to model providers or anyone else.

4. Sensitive Conversations

We recognize that conversations with AI can involve deeply personal disclosure. Our published research treats privacy in emotionally sensitive contexts as a governance obligation, not a checkbox: safety-related signals are evaluated programmatically, human review is limited to what is necessary for safety and legal compliance, and intimate conversations are never used for advertising.

5. Retention and Your Controls

• History. Your conversation history remains available in your account until you delete it.
• Deletion. You can delete individual conversations or your entire account; deletion requests are honored within 30 days, subject to legal retention requirements.
• Export. You can export your conversation data from settings at any time — data portability is a basic right, not a premium feature.
• Memory. Okran's memory can be viewed, edited, or turned off entirely in settings.

6. Security

We use industry‑standard safeguards, including encryption in transit and at rest, access controls, and audit logging. No system is perfectly secure; we will notify you of any breach as required by law.

7. Children

Okran is not directed to children under 13 (or the applicable age of digital consent). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced through the service or by email before they take effect.

10. Contact

Privacy questions and requests: privacy@ulter.ai.